Vandalised and misplaced bag JNBMN10127

On the 22 July 2015 I travelled on kulula (Cpt - JHB) and to my disappointment my bag was heavily vandalised when I reached my destination.<br> I reported the matter to Barbara who assured me the bag would be fixed and sent back to the Cape Town airport.<br> <br> I have travelled at least 6 times between then and now and each time is a sad reminder of the bad service from Comair.<br> Not once has Comair called me for feedback and since I am the one inconvenience, I contact them repeatedly and each time promises are made and never met.<br> <br> I have dealt with Barbara, Nomthandazo and eventually when I realised that I couldn't trust the service agents, I requested the supervisor, Charles who equally made even further empty promises.<br> I was told over a month ago that Comair would replace the missing bag and when I gave the specifications of the bag to Charles, he said within 7 days, It has been an entire month.<br> Why does the staff at Comair staff resort to lying as a means of dismissing clients ?<br> <br> The fact is that Comair has a property belonging to me and up to now very little care has been taken in fact no care or apology has been expressed for the entire inconvenience.<br> It has been 4 months and