Useless website supported by an impotent call centre

Item: Kulula.com
Rating: 1
Author: Rau N

<p> I have tried more than 6 times to pay for flights on Kulula.com utilising my Discovery discount.</p> <p>The payments were rejected each time. I was further appalled by the inability of the call centre to assist and the worthless advice being offered.</p>

Helpful (0)

Replies (2)

Kulula.com's replyOfficial

09 May 2016, 06:04

Good Morning Rau

Thank you for your post. I am terribly sorry to hear of the problems you have been experiencing whilst trying to pay for your booking online.

I have requested a Contact Centre supervisor to contact you and assist.

Kind Regards,

Nazley - CR

Kulula.com's reply09 May 2016, 06:04

Official

Good Morning Rau

Thank you for your post. I am terribly sorry to hear of the problems you have been experiencing whilst trying to pay for your booking online.

I have requested a Contact Centre supervisor to contact you and assist.

Kind Regards,

Nazley - CR

Rau N's updateReviewer Update

09 May 2016, 08:45

Complaints department response has been exceptional. Issue resolved. 2 calls in an hour. Thank you Kulula

Rau N's update09 May 2016, 08:45

Reviewer Update

Complaints department response has been exceptional. Issue resolved. 2 calls in an hour. Thank you Kulula