1 reviews | Active since Feb 2017

12 Sept 2017, 17:37

Useless website booking system

I tried to book a ticket online, I selected the ticket I wanted and continued to fill in subsequent fields and payment details then processed payment, while doing that it bounced me back to previous step and informed me that the ticket was no longer the price I selected a few minutes prior. It took me back to ticket selection and proceeded to select ticket which was now R100 more, I continued to fill in details again and make payment then site told me the ticket was no longer that price anymore and asked me to pay new price which was now over R100 more. The site doesn't give you time to put in your details, most sites hold ticket in your basket at least 15min so you can fill in your details and pay! Here people are literally taking from your basket, so you are forever going back to pay higher prices. Even the "hold the price for 24hrs option" didn't work. You end up chasing your tail paying higher and higher prices because the questionnaire is so long. The call center lady (Abongile Mabusela) was not helpful and neither was the manager Kathy Peterson. Kulula has a horrible booking system, you are forever chasing your tail!

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