Useless Service!!!!

I’m extremely annoyed with Kulula. I booked a flight and tried to check-in but I was having issues as it didn’t pick my tickets. I then decided to stand in the Queue at the airport to get one of the Kulula guys to help me. Unfortunately there was only a few people helping and the rest standing around chatting. By the time they helped me, there was only 35 min left before the flight leaves, so I get hold that I have to check in 45 min before the flight. I tried to explain I was standing in the queue for 15 min already. Trying to explain I don’t have anything to check in I will run to the boarding queue, to be told they haven’t started boarding yet, they will only start boarding in more than 30 min. Then I get told to go to another queue where they will help me. Another 15 min past of standing and waiting to be helped, I get told I need to pay more than R3000.00. Then I asked if I can use my Vitality discount at least, just to be told NO, but when I speak to Vitality they tell me I do qualify. Kulula is out to ****** money from customers… what would happen to someone who didn’t have the money to pay for a later flight. Do all customers have to suffer because of the lack of service and no one willing to help a customer. Just passing the customer around.