Useless

Kulula's customer service is shocking!

I flew from Lanseria to Cape Town international this morning and was told, at the gate, that I needed to check my hand luggage in because the flight was full and the overhead compartment space is limited. I told them that I did not want to do that as my bag did not have a lock and was well within the hand luggage specifications. They insisted that I do so, despite me refusing.

Needless to say, I had a number of items ****** from my bag. When calling to speak to someone about the issue I had the phone hung up on me by call centre staff.

What is worse is that while I was at the police station this afternoon reporting it the gentleman infront of me had the exact same incident happen to him over the weekend when flying with kulula...

Kulula clearly has a recurring pattern of luggage going missing/being ******. If you value your things I wouldn't recommend flying with kulula...

So far, Kulula has yet to do anything about the incident and has reached out only to tell me that I shouldn't have had any valuables in my HAND luggage, and that I should have taken the valuable items out.

Kulula, the reason I only had hand luggage was because all the items have value to me and if I were to remove the valuable items I would need a whole new bag for all of it... which defeats the point if you ask me...