1 reviews | Active since Feb 2015
[URL Removed] / NO CUSTOMER SERVICE
I flew to Cape Town on the 14th of February to return on the 15th of February. Unfortunately I booked my return flight for the 15th of March. When I tried to check myself in for the return flight, I saw my mistake. It was already late at night and the call centre was closed. I booked a new ticket to secure a seat as the flights were very full. On Monday I phoned the call centre and requested their help. The person I spoke to was extremely defencive and irritated and kept reminding me that they did not make the mistake. I KNOW THAT - I MADE THE MISTAKE. All I want to do is cancel the ticket. It is ONLY for the 15th of March. I have NO USE for this ticket. I am not a frequent flier and can't use it. I am prepared to pay a cancellation fee. It is shocking service to say the least. It is nothing other than theft. If I have that attitude in the industry I am in, I will be fired. We all have polices and procedures, but there are always exceptions and I don''t think I am being unreasonable. It is not as though I want to cancel the flight a few days before the time, this is 4 weeks before the time. I will never fly with kulula again. SHOCKING ATTITUDE/SERVICE
Thank you for taking the time tell us about your recent experience. We were extremely disappointed to hear about the problems encountered with the staff and booking error.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking. For more info you can go to kulula.com under terms and conditions. We only refund due to hospitalisation and death (Proof must be supp****)
In this case, you can change your flight to a suitable date/time. A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
We will be in touch with you directly for more information.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience. We were extremely disappointed to hear about the problems encountered with the staff and booking error.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking. For more info you can go to kulula.com under terms and conditions. We only refund due to hospitalisation and death (Proof must be supp****)
In this case, you can change your flight to a suitable date/time. A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
We will be in touch with you directly for more information.
Kind regards,
Thuli
Customer Relations