1 reviews | Active since Jan 2014
[URL Removed] makes you wait for 2 hours
I have family flying to jhb who have been saving all their hard earned money to visit my wife and I. They are not wealthy and at the age of 48 they are flying for the first time. They were scheduled to fly at around 7pm but their flight was delayed 3 times. They are sitting at the airport waiting to board a flight and have not eaten for a few hours . This is absolute ******** and horrid service by [URL Removed] this is not the first time that they have delayed flights because their other flights were not fully booked. They show no regard for their passengers' time and take it for granted that their passengers' must wait. It is absolutely frustrating to use the services of [URL Removed] you would rather pay extra and travel with any other airline.
Thank you for taking the time to contact us.
I would like to apologise for the frustration and inconvenience caused due to the delay yesterday .Delays in the airline industry do occur, we realise it's how the delay is handled that makes all the difference. In today's competitive airline industry, customers expect the best value and service for their money. We aim to make travelling with us as convenient and trouble-free as possible for all our travellers, I am truly sorry we have failed to do so on this occasion.
We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Rest assured we will look into the events that had taken place and hopefully , going forward we can implement a more streamlined process.Thank you for this opportunity of a response.
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
I would like to apologise for the frustration and inconvenience caused due to the delay yesterday .Delays in the airline industry do occur, we realise it's how the delay is handled that makes all the difference. In today's competitive airline industry, customers expect the best value and service for their money. We aim to make travelling with us as convenient and trouble-free as possible for all our travellers, I am truly sorry we have failed to do so on this occasion.
We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Rest assured we will look into the events that had taken place and hopefully , going forward we can implement a more streamlined process.Thank you for this opportunity of a response.
Bye for now .
Fazila Khan
Customer Relations