[URL Removed] feels nothing for customers

This is the second time I am complaining here. Goods with a value of R3000 went missing or rather ****** from my bags during [URL Removed] flight MN114 on the 6th February 2016. Kulula sends an email, lying that I spoke to a person whom I never spoke to; responded by saying they will contact me to address the matter but never did so up to this day. I am now more convinced that the airline does NOT care whether their or ACSA staff blatantly ***** from customers because if that were the case they would have dealt with my grievance lomg ago. The utter ignorance is alarming and concerning coupled with the fact that they do not keep promises of contacting customers when they promise to do so. What do they have to hide? My goods were all gifts and now it was ****** by staff of Kulula. I am now after weeks of the opinion that it IS the case because Kulula has not come back to prpve me wrong. It took 30 -40 Minutes for me to collect my bag on the carousel that day after we were sent to a different one and It gave them enough time to ***** my belongings. DISGUSTED I shall never set foot in a kulula flight again.