[URL Removed] cares nothing for theft of Goods

I was on a [URL Removed] flight MN 114 from Cape Town international to OR Tambo International on Saturday, 6th February 2016 at 10:55am. I had my laptop with me (which I carried as hand luggage) and a tog bag, as I was only going to be in Johannesburg for a birthday party the Saturday. After waiting for a nearly 30 minutes at the carousel for my bag to final arrive, I left the airport already late for a lunch appointment. The evening at home i realized that items went missing from my bag. 1) My very expensive fragrance; 2) Leather belt and 3) Expensive rare headphones. The following day after the party I mailed [URL Removed] telling them how unhappy I am about the theft and that any disclaimer is null and void as this was theft by either Kulula employees or ACSA. The waiting for nearly 30 minutes was also now being questioned by myself. I received a response where I was cc's in a mail requesting I be assisted but nothing happened. On Wednesday I receive a mail stating that I spoke to a Lorenzo from the Cape Town office and he apparently explained to me about police cases I need to open. I spoke to NO such person and still waiting on response. TERRIBLE service! I call it theft!