LR
Lauren R
1 reviews | Active since May 2010
23 Mar 2015, 16:46
Unwilling to assist
Our company/school booked a flight to Cape Town from Lanseria Airport. One of the managment members could no longer attend as a result of personal reasons. Our company/school would like another managmement member to attend on behalf of the one that can not attend, but Kulula says this is not possible. We do not want a refund, all we would like to do is change the name on the ticket/booking. Kulula can not give a proper response as for their reasons, I feel that they are not willing to assist. The flight will be on Thursday 26 March, I feel there is still enough time to change the name on the ticket.
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Kulula.com's replyOfficial
24 Mar 2015, 10:47Hello Lolly14,
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented from the 23rd March 2012 as we have changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. Name changes from one person to the next is no longer allowed .
We will be in touch with you directly to advise on a solution to your request .
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented from the 23rd March 2012 as we have changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. Name changes from one person to the next is no longer allowed .
We will be in touch with you directly to advise on a solution to your request .
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Kulula.com's reply24 Mar 2015, 10:47
Official
Hello Lolly14,
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented from the 23rd March 2012 as we have changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. Name changes from one person to the next is no longer allowed .
We will be in touch with you directly to advise on a solution to your request .
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented from the 23rd March 2012 as we have changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. Name changes from one person to the next is no longer allowed .
We will be in touch with you directly to advise on a solution to your request .
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations