Unreasonable Requests!!!

Our Director was in an accident and is now on crutches until his leg has healed. <br> We phoned to request a wheelchair as it is uncomfortable for him to walk long distances and seeing how large OR Tambo is, this would definitely cause him discomfort. Obviously he would not be flying this morning if the doctor had told him not to. We called in and the agent started asking questions. I stated that he can bend his knee but not completely as his leg is still healing and would prefer to be closer to the door to make it easier for him. She then proceeded to tell me to get a doctors note to state he is safe to fly after I had told her he had already flown with Mango this morning (no hassles) So now on a late Friday afternoon we are supposed to try and get a doctors note as well a form filled out by the doctor who is in Durban while our director is in Jo-burg!!! My colleague then phoned in again after I explained what had happened as the agent had stated that if they don't have the forms at check in he would not be allowed to fly!<br> We find this totally ridiculous as now we had to cancel the wheelchair and cause our director discomfort all because of unnecessary paperwork!Totally unnacceptable