SM
Sipho M
1 reviews | Active since Mar 2015
31 Mar 2015, 10:39
Unprofessional cunduct from Kulula
I app**** for a credit card with Kulula and was told to fax or email certain documents which i did.I even called and spoke to a certain lady who confirmed that the documents were received.I was called by a courier company who arranged a delivery for today, our receptionist called me to inform me that the courier guy was at reception it took me 15 mins to get down stairs only for the courier guy to tell me he has been called and told not to deliver the card anymore upon inquiring he told me to call FNB which i did and was told they have not received the documents which i find strange because they would not hat have arranged for delivery without receiving those documents.
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Kulula.com's replyOfficial
31 Mar 2015, 11:21Hello siphomhlongo62,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply31 Mar 2015, 11:21
Official
Hello siphomhlongo62,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations