Unprofessional bad servicefeedba

Is there not a option for ZERO star. Mutual is the most unfriendly booking system on the internet. THEY ABSOLUTELY FORCE YOU TO PAY TO BOOK A SEAT I DON'T WANT TO BOOK AND PAY FOR A SEAT I AM A PENSIONER THE agent have NO clue how to assist me, I've spend ALL MY TALKTIME MINUTES AND STILL HAVE NO SEAT SECURED KULULA SUCKS