Unknown Cancelled Ticket (after confirmation had been made)

<p>So, coming to Howick to spend a week with my brother and his wife, my boyfriend and I have looked forward to this holiday for months. I booked our tickets, with my credit card, from Cape Town to Durban and returning for both of us.</p> <p>I needed to go to Jhb for work last week and my producer bought a ticket, with Kulula.com, from Jhb to Durban. My boyfriend, upon checking in at Cape Town, informed the lady at check in that I will not be flying from CPT to DBN but he is meeting me there and we are flying back together. </p> <p> </p> <p>Without my knowledge, this lady decided to cancel my ticket, after NOT informing my boyfriend that she will do so unless he 'reconfirms' that I will be flying back. When I get to the airport... I am not on the flight and they expect me to pay R1600 to go home. MORE that what I initually paid for my return tickets. WHAT happened to my seat? Did they sucker another customer in to buy it? Now making double the money for the seat?!</p> <p> </p> <p>Then, I was told, by the slaes ladies and the supervisor who were not wearing their name tags or the name tags were not visible, that my boyfriend was suppose to get the lady in CPT's name so they can find out that he did in fact tell her that I will be returning. She never made that nformation clear, she never noted anyone that I will be returning. Now they can't see who was on check in on Sunday?! </p> <p> </p> <p>What bothers me is that the staff was VERY reluctant in giving their names, after they ignored the first 2 requests, and after I was informed that we should know who checked us in 6 days ago. Then telling me that because I 'missed' the flight my ticket was cancelled, never mentioning this to me, the credit card holder, but they want me to reconfirm things that have been confirmed? And I did not miss the flight! It was not by negect that I did not make the flight. Then they sms me to remind me of the flight that I have been cancelled off? Shouldn't they notify me that it has been cancelled? Apparently not since they didn't even notify my boyfriend that he has to reconfirm what he has already confirmed or notify him what steps need to be taken.</p> <p> </p> <p>Now I am stuck in Howick, my boyfriend went home alone, I need to inconvenience my brother and sister in law to drive me back to King Shaka, I need to go to work, because if someone's bad service and miscommunication? No! I am sick of being *****ed over and bul**** by big companies. Clearly customer service means nothing to Kulula. Stressed, worried, and furious! They ruined my hoiday! They ruined all out holidays!</p> <p> </p> <p>Oh, and now NONE of the email addresses work!</p>