Unjust business ethics

<p>Upon our return from Cape Town, we had to pay 900 as our bags were over by 1-3kg. We were not happy about it as other bags were less than that. Fezeka who was our assistant for that time was rude and gave is ill treatment. When I went to pay the R900 my id copy was not requested nor did I get a receipt for myself and keeping. I only received a receipt for fezeka to release my flight ticket. Is this not *****ing from the company just curious about this business ethic </p>