1 reviews | Active since Nov 2014
Unhelpful in assisting with wheelchair
I arranged for special assistance with a wheelchair to get I toy he aircraft after breaking my ankle. After seeing the vast distances in OR Thambo and realized I will not be able to get to the check in on my crutches in order to be taken to the aircraft. I called Kulula again and was told they cannot do anything to assist me to get me to the check in counter. I'm flying tomorrow and I don't know how I will get from Europcar desk to the check in. The person I'm traveling with is already taking care of my luggage and short of carrying me will not be able to get me to the check in. I'm flying 11/9/2015. 19:50 BA6403 booking reference GXFZDR.<br> The call centre was not interested in making an effort to assist me. I was just told I have tot find my way to the check in and they cannot help otherwise. Mango actually assisted me from the Drop off Zone in Cape Town to the aircraft. Why can't Kulula?
Thank you for your post .
I do apologise that we cannot assist with your request to pick you up from the car rental company to the checkin counters . Unfortunately , wheelchair assistance will only be available from the kulula.com check in counters to the aircraft and will be available from the aircraft to the arrival hall upon landing. This is due to safety reasons.
Nonetheless , I cannot comment on the assistance received from other airlines as each service providers have their own limitations or restrictions in this regard .
Thank you for allowing me the opportunity of a response .
Kind regards
Fazila Khan
Customer Relations
Thank you for your post .
I do apologise that we cannot assist with your request to pick you up from the car rental company to the checkin counters . Unfortunately , wheelchair assistance will only be available from the kulula.com check in counters to the aircraft and will be available from the aircraft to the arrival hall upon landing. This is due to safety reasons.
Nonetheless , I cannot comment on the assistance received from other airlines as each service providers have their own limitations or restrictions in this regard .
Thank you for allowing me the opportunity of a response .
Kind regards
Fazila Khan
Customer Relations