Unhappy with service and reasoning

I have booked a flight which I had to depart from 18 August - return 20 August, from King Shaka to Cape Town.<br> I got ill from 16 August until I had to see the doctor who booked me off sick due to the condition that I was really unable to fly from another province in that state and expose my self and other passengers to my illness.<br> I did not plan to get sick and will not know if sickness will end up hospitalization only god knows and doctors to book me. I cannot risk my life leave my home as per doctors instructions I am not a doctor.<br> <br> My P.A called the customer service center, and she was told they cannot re-issue voucher, to re-use it when I get well. She call me back, I had to give her access to my computer to do change of flight and my credit card information to do changes which cost me more unnecessary, <br> <br> The person she spoke did not explain nicely to her all the process.<br> <br> This was my first flight with Kulula and instantly I am so disappointed I have used other flight this was a nightmare.<br> <br> I wish you can change the way you do things in future. I wish to have more trips in future with Kulula if they can change service.<br> <br> I