Unfriendly Policies

<p>I booked a flight for my wife to fly to Cape Town @ a cost of R1820 (the net cost after Vitality discount). Unfortunately our plans changed. So I wanted to change the ticket to fly to East London. According to the onlinesite site, the cost of the ticket was R920 for the new flight. Kulula would allow the change in destination, but want an additional R420 to change the flight - so I must pay nearly double for the flight to EL, and still pay and additional R420???? To add insult to injury, if I want to cancel the flight, I forfiet 50% of the flight cost. </p> <p>I asked exactly how much my refund would be, but the agent refused to provide an answer, and says that they do not do the refunds. When I asked to speak to the refunds department, I was told that I cannot speak to them. Then I am told that a refund will take 6 - 8 weeks ???? Does Kulula think that these policies are customer centric? Your competitors allow changes in flights, changes in passenger names (which you dont allow), and refund customer much quicker than you do!! I have asked Kululato cancel my flight - yet they cannot provide me a reference number for the cancellation. </p> <p> </p> <p>Hows this for logic!! It is cheaper for me to cancel the ticket, and book a new one, than to chnage an existing ticket?? Makes no sense right!!!</p> <p> </p> <p>I will seriously reconsider EVER FLYING WITH KULULA AGAIN!! Your inflexibility to accomodate your customers, and the delay in refunding customers is shocking.</p>