Unfair treatment - False advertising - system errors

<p>Tried to book flights last night within the timeframe specified and advertised on email, as the special rates would end at midnight, I tried on two different machines and two different browsers, tried for about an hour. The special said it would close at 11:59pm, yet it just would not work and did not let me book only until 12pm came then it started working but did not include the discount. As if they stopped the special earlier than what was stated on the email advertsiment. I have screenshots and error messages to show that it was an error on kalulas side and to show that I tried to book within the specified timeframe. I phoned this morning to query the next day and the call centre suggested I send the screenshots to them so they can look, had to phone them back and then I spoke to the supervisor and she was really not helpful and quite rude as she did not even look at my email, basically ignored the fact that I tried to book flights within the specified timeframe and bluntly told me that she disagrees that its unfair treatment, and that there are many other ways to book flights, that its my fault that I did not book flights while the call centre was open and that I should have booked earlier in the day and that she will log a report but could take up to 3 weeks for an answer if any. She complelety avoided the fact that it was an error with kalulas website and that I am within my rights. Kalula should not advertise special rates when customers cannot access them due to kalulas system errors and then be told its the customers fault.</p>