Unfair treatment

I knew that we are getting empty promises from Kulula. I had tickets that I bought 31 March 2020 due to Covid I could not use them. I sent an email in December 2020 for the travel bank option of which I never received a response. I called the call centre, I was told that Kulula is not flying to East London on the planned travel date which is 30 March so I have to wait for British airways to contact me for the transfer of the ticket. At the time of reservation the ticket was R525.00, why am I now sent from pillar to post to get a booking. What happens if the price of the tickets goes up while am awaiting allocation. The other day I was told they are allocating people travelling in February. FlySAfair has a brilliant way of reimbursing their customers their money or tickets. At times if you do not know learn from other people it doesn't mean you are ***********. But I now I feel I high level of incompetence from Kulula and supervisors who are on lunch to respond to your query. At that time you are holding on the line and the call centre agent is looking for a supervisor.

I need an immediate response or refund my money so I can book the flight at the price I prefer to pay.

I am available for feedback on ***

Disgusted customer.