********* & Unfair rating Policy & Unprofessional conduct

<p>I booked and paid in full (R 2645) in the beginning of December 2016 for a return ticket to George for a flight on 27 April to return 30 April. The reason for travelling was to attend a conference, on 23 Jan I was informed that the conference is extended with a day. I could not change my ticket online & called the call centre. I was informed that although I've paid allready ther are additional costs ie an admin fee, something about a flexi ticket, which I accept in a way... but the I was told that I'll have to pay another additional amount of R 1950 for the actual ticket??/ The person couldn't explain why other than that there's 'only these tickets available now" or something like that.... I've allready paid an expensive rate to fly back, don't i get a credit for that?? I couldn't believe what i heard & phoned again.... just to be told the same unreal story. I decided to speak to someoen or e-mail to get behind this but there was no constact details other than the head office (which refer you back to the contact centre for changes??). The webiste efers communication to the social sites. I stated my case on Facebook the afternoon of 23 Jan at 17H33, I noticed a comment that states that they usually respond within an hour. Not getting a response that evening i reckon they probably mean an hour based on when they are in the office. I received a response at 08H33 on 24 Jan to say they will contact us. Stiil not being been contacted by yesterday evening (26 Jan) I had to resort to Facebook again to enquire as to the promise they made. Sometinme this morning they responded, apologised for not responding & later on called with an attitude to bascially explain their ********* & unfair rating policy & that they will not change it for us... fly the next day at an additional cost once again of R558.60 or leave it................. so much for customer care... I've been a loyal customer for so many years (which includes my family & friends)... it's so dissapointing & sad to receive treatment like this. They use the word "availibility" .... what a load of BULL... THE TICKETS ARE THERE... but it's a holiday... there is high demand... so let's rip our clients off.. on top of that i wasn't looking for a new ticket, I know this is what they do.. that's why I book early... the issue is, is that I've allready paid a premium for the return flight... and yet they don't credit that... they have the audacity to charge me for a whole new ticket.. I could get a ticket for cheaper with another airline as well.... so tell me you care... you're just ordinary.... you don't care a damn... you don't know what it means... At least my family & i don't ever have to deal with you or touch you or be reminded of the way you treated us... and i'm not just talking about how poorly & unproffesionally you handled this...</p>