********* online system

I am extremely disappointed with the terrible e service from kulula.com I tried amending a booking online only to find out that it is not possible if you have an infant in the booking. There is nowhere on the website that gives you any indication or message to advise you of this. The online booking allows you to do the whole change, put in credit card details and then bombs you out. I did this twice and every time you try the fares get more expensive. I eventually called through to the call center and had no joy from them as the manager on duty Attini advised me that there was nothing she could do to help as it was not part of her department. This is extremely frustrating because if the system told me immediately that I was unable to do the change online then I would have no problem but now I have to suffer the consequence and pay way more because of a problem that is on their side. Pathetic customer service