********* conduct and empty promises

I am very disappointed with the level of service received from the reputable Kulula airlines.I booked the flight1&1/2months ago for2ppl fromOR Tambo airport to King Shaka airport.The flight was booked for07/01/16@20:50.The 24hr online checkin was done.Taxi arrangements was done to be picked up&dropped at OR Tambo airport&to be picked up from King Shaka Airport&taken home.The flight was rescheduled4times from 20:50to21:25 then21:25to22:00,then22:00to22:40,we only left the airport@23:15.Each time the flight was resheduled I had to call the 2 taxi services to rearrange.We reached the checkin desk at 22:14,4 mins late.The staff was arrogant and rude.I told them that I checked in online&only had my luggage to checkin.They refused to help me.I requested for the manager,he was very rude,unhelpful&had no customer relations.He wasted 10mins of our time,he told us to take all our luggage onboard(2x19kg bags&2x7kg bags).I paid extra insurance fees for these luggage.We were told by the manager that we would be reimbursed&compensated for our expenses&flights the next morning.The call centre said only written complaints accepted.Due to the resheduling,I need to be reimbursed for calls&transport.