********* business practice

Having been a loyal Kulula customer for many years and someone who flys frequently with them i am very disappointed to catch them out on an unfair business practice. I originally booked flights to CT at a total cost after my Vitality discount of R6 450.72. When i called them to change the flight to a day earlier they told me that there was a change cost per ticket of R300 which i accepted. They then informed me that there would be an additional charge for the difference in fare between my original booking and the new flights i wanted to change to. <br> They said that this would be an additional R400 per ticket. When i went online and tried to book the new flights myself, i could in fact book the new flights for cheaper than the original flights. When i asked them why they were charging me the additional R400 they told me their system is set up that way and its a different fare charge. This is unaceptable and clearly an unfair business practice. How can they charge me R400 plus a change fee of R300 for tickets that are advertised on their website for more than R400 less? <br> <br> I am extremely disapointed in Kulula and will in future fly with another airliner. You have lost a good client