Undue additional charge!

<p>On the 5th October 2016, I had booked a flight with Kulula (as I always do) from OR Tambo to Cpt.</p> <p>I was running a bit behind schedule and didn't know what to expect from the traffic delays. So I phoned Kulula to check if its maybe better for me to pay a little bit extra and take the next flight out an hour later.</p> <p>The person assisting me was finalising payment over the phone and then whilst driving my signal dropped and we got cut off. She didn't bother phoning me back (and had definitely confirmed my cell number). At this point I didn't know which flight I was on, but the payment didn't go off. The traffic eased up and I thought all was well, and that I would take my original flight as it first stood.</p> <p> </p> <p>To my dismay, I had been bumped onto the next flight and had to unduly phone Kulula and pay R850 extra, as well as wait an additional hour for the next flight. They couldn't keep me on the same flight as orginally booked. The lady that next assisted me told me it was a glitch in the system, and that if I didn't phone in I wouldn't be on any flight out!! This is unacceptable customer service.</p> <p> </p> <p>If Kulula see this posting, I would expect that your tele assistants phone their customers back when we get cut off. Especially if it means that I am then stranded in respect to next flights out. And as the payment didn't go through originally, I also expect a refund for the inconvenience of paying an additional R850.</p> <p> </p> <p>From a loyal Kulula customer,</p> <p>Trevor</p>