Unconfirmed Bookings - double payment - unsatisfactory customer service

<p>I booked a flight online using the Kulula.com website. I initially encountered errors when trying to book so I contacted the customer care centre. Thereafter the website worked using a different browser, I then booked and paid for the flight. My account was deducted twice for the flight and I did not receive a confirmatory email. </p> <p> </p> <p>I called the customer centre and was told that one of the payments would reverse and that my booking was not confirmed but that a supervisor would call me that day.</p> <p> </p> <p>The supervisor did not call and the next day I followed up, I was then told by the supervisor that there must have been a technical issue on Kulula's side, that the payments were not pending but that I did not have a flight. I asked why I did not have a flight and why no one had contacted me the day before. I was told there was nothing to be done but for me to re-book the flight on-line.</p> <p> </p> <p>Now the flights have doubled in price. I would have booked a new flight yesterday had the supervisor called yesterday when I was told she would.</p> <p> </p> <p>This is terrible customer service, debited twice and then no flight and no resolution of the issue.</p>