Uncaring Kulula

To whom it may concern

Yesterday I booked an airplane ticket on Kulula.com. The banking transaction was successful, and the ticket amount was debited to my credit card, however, I didn't receive a booking reference number or electronic ticket. When I contacted Kulula, they informed me that due to their internet / network being slow, the time period for the booking to take placed had expired and the booking was cancelled. How is it possible for Kulula to accept your money and not complete a booking ????? Kulula promised to phone me back and reverse the charges. 48 hours later, no one has contacted me and the charges have not been reversed.

Regards

Doug Mc Dougall