Unbelievably POOR service

I was booked on Kulula flight MN910 from George to Johannesburg that was scheduled to depart from George at 10:15. I was booked on connecting Kulula flight MN623 from Johannesburg to Durban that was scheduled to depart from Johannesburg at 13:20. Upon check-in at George Airport I was told that MN910 was delayed by 4 hours!! When I mentioned that I had a connection to Durban the person at the check-in counter pointed me to the ticket office. May I add that my flight booking was for business and not pleasure.<br> <br> I went to the counter and everyone that was affected had the same question.Why weren't we warned via sms or email that our flight was delayed? and why wasn't there a backup plan? I had to demand place on a later flight, and that Kulula also book me on a later connecting flight!! The poor people on the sales desk were clearly out of their depth! <br> <br> I was subsequently booked on MN926 and MN603, but one of my clients that I was supposed to meet in Durban at 15:00 had to cancel as he flew out of Durban at 16:45 and I only arrived in Durban at 18:15. This has resulted in my company loosing huge potential business. <br> <br> The last 4-5 Kulula flights that I have taken were all delayed