Unbelievable

My name is Dr Tshepo Mokaba , I had booked a combo deal with [URL Removed] which included a return trip for 2 from Johannessburg to P.E with British Airways and car hire for the weekend which came to a total of a little over R5000.Due to unforeseen circumstances we were unable to make the flight and so I called ahead of the flight to see if I could cancel or reschedule. Firstly it took over 40 minutes for Kulula and B.A to decide who is handling my booking and one of the operators even had the audacity to tell me I just missed the deadline by 3 minutes. Finally an operator Portia assisted me and although there were no longer any flights I would be able to get a full refund for the combo less about R600 in charges So this morning (01/06/2015) I call B.A to enquire about the refund, as I have received no form of documentation pertaining to this. I then go through the obligatory 40min juggle between B.A and Kulula operators till finally I am told my refund will take a minimum of 6 weeks!!!! This is completely unacceptable and not only that even though the refund has not been completely processed they won't allow me to use the funds to book another the flight. Unacceptable