1 reviews | Active since Dec 2015
Unannounced Gate change causing rebooking
On the 23rd of March 2016 I had a flight scheduled for 1715 from Johannesburg to Cape Town <br> <br> Boarding time was 1715 <br> <br> I was at boarding gate E5 as per my ticket instructions at 1648 <br> <br> There was no one at the gate and the other two gates were busy by the time I got help from anyone it was 1705<br> <br> I was then sent back to the counter where the luggage is checked in<br> <br> I was told there was a gate change I heard no announcement and what's the point of taking my cellphone number when an airline cannot convey information such as this via bulk sms? Is it that difficult? <br> <br> I was then told that I must pay a re booking fee <br> The \re booking fee\" was the price of another flight the next morning at 910am <br> <br> I top it all off the flight was marked online for 2575 booking it at the khulula counter costed me 150 extra cos of some online fee <br> <br> I lost the money from the previous flight and I had to book a new flight over 12 hours later at a fee more than what was advertised <br> <br> I have missed morning meetings and appointments <br> I am only using this disastrous airline one last time due to the urgency of my needed return I would not have minded paying a rebooking fee. "
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
Hello nealk435,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
Hello nealk435,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
Hello nealk435,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
Hello nealk435,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
