UNACCEPTABLE VALUES

I have from the 31st August has spent number of days holding on for agents to assist , at times up to 45 -50 minutes before the call is picked up and then they drop the call when i ask my question , they do not have an answer for me. I booked a ticket to Cape Town on the 31st August on my credit card which was not going thru then did it as an eft. An agent assisted me on the 31st August to book it on my credit card manually and said the eft system is not working and my money will be refunded within 48 hours cos the system is not working. Since then all my attempts has failed. Booking reference BWVZZI