Unacceptable

Kulula continues to go above and beyond in terms of unacceptable, pathetic service. I've flown with them on four occasions in the last 16 months, and not once have I had a problem free flight. First occasion I missed both the outbound and homebound flights, firstly because of check-in staff not having a clue, secondly because, apparently, they over-book every flight by a specific amount (information given by check-in staff). More recently, again on the return flight to OR Thambo, I pre-selected seats during online check-in, and had it changed without notice or explanation, not to mention that their flights are regularly delayed... Never, ever again... Unacceptable. Don't even bother responding to this, because no amount of apologies will ever make me reconsider using kulula again.