Unable to deliver a service

I cannot book Vitality tickets online for whatever reason that Comair has come up with to not allow BA bookings on Kulula's website. One is forced to call the call centre to book tickets which, after 1.5hrs of holding, they either hang up before even saying hello or claim to not be able to hear you.

Comair is lying to its customers by preventing them from being able to use their discount platform. This is pure *****. We pay our vitality fees without getting what is prpomised to us.

Asking for help on social media is only met with "we'll escalate your query".

This is utter nonsense.

One would think that they would WANT business but they chase their customers away like this with pathetic service and USELESS platforms.