1 reviews | Active since Jul 2015
Typo didnt cost me as Logic prevailed :)
I booked a ticket to Jhb for a long weekend but instead of choosing Thur the 30th I mistakenly chose Thur the 23rd! Didnt realise, paid and went on my merry way. Luckily I had sent the confirmation to my husband and he contacted me a few minutes later pointing out my error. I went cold and thought OH NO NOW THEY GOING TO CHARGE ME TO CHANGE IT! I called their Call Centre straight away and a lovely lady (sadly i cannot recall her name) assisted me. I made the call yesterday Monday 13 July at 16h17 -if that will help track her down. She initially said I needed to pay for the change but when I pointed out I had literally just made the payment and honestly made a typo when clicking on the month. She asked me to hold (not for long at all) and came back and said they will forego the charge in this instance but not if I wanted to change my ticket again. I was just so happy that logic prevailed in the situation and not the often found bureaucracies one comes across. As such I wanted to compliment them and say Thank You again :-) Anna Bresler.
Thank you for your kind compliment.
When a ticket is booked and an error is picked up within 24 hours of the booking being made, we will waiver the change of booking fee. However, had there been a difference in fare, we would have charged you as the same fare you booked was not available.
I am glad this was not the case in this instance and the staff could assist. I will convey your compliments to the Contact Centre Managers.
Kind Regards,
Nazley - CR
Thank you for your kind compliment.
When a ticket is booked and an error is picked up within 24 hours of the booking being made, we will waiver the change of booking fee. However, had there been a difference in fare, we would have charged you as the same fare you booked was not available.
I am glad this was not the case in this instance and the staff could assist. I will convey your compliments to the Contact Centre Managers.
Kind Regards,
Nazley - CR