Turning a bad service into a great one!!!!
<p>Good morning, I am pleased to advise that I am now a very satisfied customer. Natashia went out of her way to assist me in getingt the relevant answers as to what transpired. She further rewarded me with a R800 travel bank voucher as a goodwill gesture. Thank you Natashia for turning a bad situation into a good one.</p> <p>She also assisted me in cancelling a flight for a later date this year and I was rewarded the full amount paid back in my travel bank account....Now that's going the extra mile for customers.</p> <p>Well done Natasia and thank you once again!!!!</p>
Thank you for getting in touch with us
I am pleased to hear that you are satisfied with the assistance received from Natashia.
Nothing is more important than regaining your trust as we are working hard to get every aspect of our service right for every one of our customer’s needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us
I am pleased to hear that you are satisfied with the assistance received from Natashia.
Nothing is more important than regaining your trust as we are working hard to get every aspect of our service right for every one of our customer’s needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations