HM
Hendrik Mueller-Lierheim
1 reviews | Active since Aug 2011
30 Nov 2015, 15:03
Truly nothing for mahala on kulula
Booked on MN604 at 19:00 and at King Shaka 2 hours early so I asked for an earlier flight at the Kulula ticketing counter. Immediate response: \No
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Kulula.com's replyOfficial
30 Nov 2015, 15:31Hello HendrikML,
Thank you for taking the time to contact us and for sharing your experience as well . I really do apologise for all the hassles experienced .
Regrettably , a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. This was a commercial decision on how best to maintain and sustain our business in a very competitive environment. This business model from the US has been tried and tested and therefore kulula.com had purchased it to maintain good business practice.
I hope you will accept my sincere apologies for the inconvenience experienced on this occasion and I thank you for giving me the chance to respond .
Bye for now .
Fazila Khan
Comair Customer Relations
Thank you for taking the time to contact us and for sharing your experience as well . I really do apologise for all the hassles experienced .
Regrettably , a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. This was a commercial decision on how best to maintain and sustain our business in a very competitive environment. This business model from the US has been tried and tested and therefore kulula.com had purchased it to maintain good business practice.
I hope you will accept my sincere apologies for the inconvenience experienced on this occasion and I thank you for giving me the chance to respond .
Bye for now .
Fazila Khan
Comair Customer Relations
Kulula.com's reply30 Nov 2015, 15:31
Official
Hello HendrikML,
Thank you for taking the time to contact us and for sharing your experience as well . I really do apologise for all the hassles experienced .
Regrettably , a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. This was a commercial decision on how best to maintain and sustain our business in a very competitive environment. This business model from the US has been tried and tested and therefore kulula.com had purchased it to maintain good business practice.
I hope you will accept my sincere apologies for the inconvenience experienced on this occasion and I thank you for giving me the chance to respond .
Bye for now .
Fazila Khan
Comair Customer Relations
Thank you for taking the time to contact us and for sharing your experience as well . I really do apologise for all the hassles experienced .
Regrettably , a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. This was a commercial decision on how best to maintain and sustain our business in a very competitive environment. This business model from the US has been tried and tested and therefore kulula.com had purchased it to maintain good business practice.
I hope you will accept my sincere apologies for the inconvenience experienced on this occasion and I thank you for giving me the chance to respond .
Bye for now .
Fazila Khan
Comair Customer Relations