Travel Bank Credits still not allocated.

Travel bank points still not allocated. Could not log into my travel bank account, that was all reset and working for a few days. Now we are back to square one. Travel bank account doesn't work and from what I can see the funds have still not been allocated. These points were supposed to be available to us from 11 Jan and you have been sitting on our money for 11 months now. Total ineptitude. What used to be a good airline is now just a farce. SORT IT OUT AND GIVE US OUR CREDITS!!!