Took my money and refused to give me a ticket

I booked online via their website. Payment went through. I have proof of payment. Their website said I must wait for the ticket \do not click any other buttons"I waited for half an hour. No ticket. Eventually I phone Fatima Abrahams in their call centre who asked me for my proof of payment. I sent it to her. She escalated it to her superior and they both agreed that I purchased the ticket. She said I would be contacted by another department within a few minutes and they would give me a ticket as my old one would be cancelled without refund due to their system error. No one contacted me. I sent them almost 30 emails last night and tried to phone numerous times but no answer. This ticket was purchased for a business colleague and now I have been embarrassed as he was waiting for the ticket and flight details yesterday afternoon. He could not book accommodation yet or make necessary arrangements. <br> <br> This will be the last time I use Kulula (if they decide to even give me my ticket eventually)<br> <br> Call me old fashioned but when someone takes your money and refuses to give you what you paid for"