Ticket refund

<p>We have had such problems since July with regards to a refund or a voucher with a ticket which was not used. </p> <p>My mother booked a ticket for 07 June 2016, and did not receive confirmation, therefore booked a second ticket for 01 June 2016 and then received confirmation for both, but only the one was used. We have phoned 3 times to have the ticket refunded and nobody got back to us. </p> <p>Today I phoned for the 4th time and we were told the refund was done to the wrong account, and this will be fixed. </p> <p>I am highly disappointed with this flight centre as we almost only fly with kulula and I expected more. </p>