Three strikes, you're out!

Three terrible experiences with Kulula in less than a month.<br> <br> First at the end of August, my pre-paid seats on my return flight to Cape Town are \lost""; I grin and bear it. R200-odd down the drain. Last weekend; my sister visits Cape Town via return trip to Lanseria. After her return flight check-in; she fell quite ill (she is diabetic and her insulin spike stood at 29). I explained to the check-in staff; who were very helpful and directed me to the call centre for a re-booking. ER visit later; Kulula call centre informs me that I need to pay in the difference on another flight; plus penalties on the change. Insult to the first injury. It was cheaper to book another airline. Today;a family of four (also flying out of Lanseria) has two bags between them to check in. First bag: 8 kg. Second bag: 22 kg. They're refused check-in and charged R300 for the \""extra\"" 2 kg. Made to unpack their bags on the floor in front of the check-in counter"