Theft

Pre covid we booked flights with kulula obviously everything then went into lockdown, we were told not to cancel our flights but to put it in a travel bank. Now we've not had the opportunity to travel again, we are also told that the money in the travel bank is going to expire!!! And we are also told that they can't refund our money!!! This is ridiculous surely there must be something in the consumer protection act? Regardless I will not use kulula or parent company and will ensure that family, friends, colleagues no this about the airline.