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Elize S

1 reviews | Active since May 2010

01 Apr 2015, 07:09

THE JOKE OF THE NO JOKE APRIL SALES

I am a disenchanted flyer of [URL Removed] This special was a joke!!!<br> We (4 Passengers paid for extra luggage) flew in from ****et on the 31st and had a connecting flight from Abudabi our connecting flight with kulula on 31 March @ 11H50 from OR Tambo to Cape Town International. <br> However, our flight from Abudabi was cancelled without prior notification and rescheduled to fly at 09H30. Because we had no way of contacting Kulula and thus our booings were cancelled and we lost R7760.93.<br> Lo and behold! The unhelpful informative lady at the kulula desk at OR Tambo informed us about the [URL Removed] sale that starts on 1 April!!!! What a croc. We were up since 05H50 to book but you only find normal prices...in the total of R11 521.28!!!!!<br> Kulula - this is false advertising as I accessed the link from my e-mail but the drop-down lists was not functional. Out of desperation my husband phoned online bookings and had to pay the additional fee to obtain a booking for us four travel weary souls!<br> To be redeemed in my eyes, Kulula will have to go BIG. We are frequent flyers and this experience was not charming at all!!!<br> Elize Strydom<br>

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Replies (1)
Kulula.com
Kulula.com's reply01 Apr 2015, 07:50
Official
Hello Elize1,

Thank you for getting in touch with us.

We are terribly sorry for the service you have recently experienced from our staff at the airport and whilst trying to book on the kulula.com website.

Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.

Your feedback will allow us to improve on our service in the future for you and all our customers.

Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.

Kind regards,
Thuli
Customer Relations