The dent my bag and tell me they won't be doing anything about it

<p>I bought an American Tourist hardcover luggage set in August, flew with Kulula and had bag insurance. My bag got dented. Soke to a lady at the Baggage Claim "Neo" who gave me a claim number and said I should contact ACE Insurance. A rude Nirvasha Naidoo shut down my claim without the claim form. Telling me (the following words are my understanding of the situation) basically that it's tough luck for me that even though I got bag insurance-Kulula dents my bag (cost over R1000, relatively new and has only been used on flights twice) and theres nothing they will do about it.</p> <p>So not impressed with you Kulula, especially after all the support I give you!</p>