AS
Anzele S
1 reviews | Active since Mar 2015
31 Mar 2015, 10:22
the bagless traveller
I had a flight with Kalula the 21st of March and as I went to collect my bag it was ripped to shreds, zip ripped open, leather torn from the sides even the straps **********. marks everywhere that it looks like they drove over my bag. seeing as nothing is lost/****** and I didn't bother to have anything insured they told me that the zip for my bag can only be replaced? I fly quite frequently up and down from durban to job and this is the first and most disappointing experience ever.
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Kulula.com's replyOfficial
31 Mar 2015, 11:10Hello avswartz,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding your baggage.
As per our telephone discussion, I forwarded your details to Durban Baggage enquiries for a supervisor to contact you. Should you wish to contact them, you can email arrisdbn@comair or call ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding your baggage.
As per our telephone discussion, I forwarded your details to Durban Baggage enquiries for a supervisor to contact you. Should you wish to contact them, you can email arrisdbn@comair or call ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply31 Mar 2015, 11:10
Official
Hello avswartz,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding your baggage.
As per our telephone discussion, I forwarded your details to Durban Baggage enquiries for a supervisor to contact you. Should you wish to contact them, you can email arrisdbn@comair or call ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding your baggage.
As per our telephone discussion, I forwarded your details to Durban Baggage enquiries for a supervisor to contact you. Should you wish to contact them, you can email arrisdbn@comair or call ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,