1 reviews | Active since Jun 2016
Thanks a lot Kulula
<p>Thanks for the 2 hour 10 minute delay. Saying "sorry" is not enough when business meetings are missed and time and money are lost. Your airline is so unreliable. You've got to do better than that. Last time I fly with you. </p>
Thank you for taking the time in contacting us and for sharing your disappointment with us.
On behalf of kulula.com, I would like to take this opportunity to apologise for the aircraft departure delay .Unfortunately , you have not provided any flight details for which to address . Nonetheless, please allow me to explain ,
Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. Regrettably, there are occasions when it is necessary to delay a flight in the interests of our passengers and crew . I am sure that you will understand that our primary and utmost concern is for the safety of our customers and crew .
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed on time departures due to the nature of this industry. Any disruption to a schedule or the operation affects the flight departure time of a flight. Something as simple as the loading of baggage, fuelling or cleaning of the cabin can affect the departure times of a flight. Once there is a slight delay, it creates a snow ball effect and impacts other flights using the same aircraft. Rest assured, all aspects of safety is addressed on a daily basis of which we need to operate within the limits set out by the CAA and IATA regulations.
Comair maintains an IATA Operational Safety Audit (IOSA) registration, ensuring the implementation of global best practice in managing its operational safety. The company is also audited by British Airways Plc, the Boeing Company as well as the South African Civil Aviation Authority, and is committed to providing a safe, secure, reliable and quality airline service to its customers.
Once again, on behalf of kulula.com, please accept my sincere apologise for the inconvenience experienced.
Kindly note , as from 1 July, kulula.com will no longer be monitoring this site. Please contact us directly on ********** should you need any help in the future.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time in contacting us and for sharing your disappointment with us.
On behalf of kulula.com, I would like to take this opportunity to apologise for the aircraft departure delay .Unfortunately , you have not provided any flight details for which to address . Nonetheless, please allow me to explain ,
Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. Regrettably, there are occasions when it is necessary to delay a flight in the interests of our passengers and crew . I am sure that you will understand that our primary and utmost concern is for the safety of our customers and crew .
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed on time departures due to the nature of this industry. Any disruption to a schedule or the operation affects the flight departure time of a flight. Something as simple as the loading of baggage, fuelling or cleaning of the cabin can affect the departure times of a flight. Once there is a slight delay, it creates a snow ball effect and impacts other flights using the same aircraft. Rest assured, all aspects of safety is addressed on a daily basis of which we need to operate within the limits set out by the CAA and IATA regulations.
Comair maintains an IATA Operational Safety Audit (IOSA) registration, ensuring the implementation of global best practice in managing its operational safety. The company is also audited by British Airways Plc, the Boeing Company as well as the South African Civil Aviation Authority, and is committed to providing a safe, secure, reliable and quality airline service to its customers.
Once again, on behalf of kulula.com, please accept my sincere apologise for the inconvenience experienced.
Kindly note , as from 1 July, kulula.com will no longer be monitoring this site. Please contact us directly on ********** should you need any help in the future.
Kind regards
Fazila Khan
Customer Relations