SP
Sunita Parmar-Khoza
1 reviews | Active since Jul 2012
25 Aug 2015, 16:48
Thank-you for your excellent help!
It is always a dread to try and sort something through a call centre. But I had the greatest pleasure dealing with Petronela. She helped me with my Vitality hotel booking that i was having trouble with on the website, and what an angel she was. Thank-you for being so helpful and efficient!
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Kulula.com's replyOfficial
26 Aug 2015, 09:49Hello Sunita098,
Thank you for your post .
Our team are aware excellent customer service is one of our company's top priorities. The selection and training is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are working hard to get every aspect of our service right for every one of our customer's needs.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
I am so pleased we made a positive impression on you and thank you for the accolade. In the interim, I will alert Petronella's managers of your wonderful experience with our team member and you can be assured she will be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future .
Bye for now .
Fazila Khan
Thank you for your post .
Our team are aware excellent customer service is one of our company's top priorities. The selection and training is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are working hard to get every aspect of our service right for every one of our customer's needs.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
I am so pleased we made a positive impression on you and thank you for the accolade. In the interim, I will alert Petronella's managers of your wonderful experience with our team member and you can be assured she will be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future .
Bye for now .
Fazila Khan
Kulula.com's reply26 Aug 2015, 09:49
Official
Hello Sunita098,
Thank you for your post .
Our team are aware excellent customer service is one of our company's top priorities. The selection and training is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are working hard to get every aspect of our service right for every one of our customer's needs.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
I am so pleased we made a positive impression on you and thank you for the accolade. In the interim, I will alert Petronella's managers of your wonderful experience with our team member and you can be assured she will be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future .
Bye for now .
Fazila Khan
Thank you for your post .
Our team are aware excellent customer service is one of our company's top priorities. The selection and training is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are working hard to get every aspect of our service right for every one of our customer's needs.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
I am so pleased we made a positive impression on you and thank you for the accolade. In the interim, I will alert Petronella's managers of your wonderful experience with our team member and you can be assured she will be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future .
Bye for now .
Fazila Khan