Thank goodness for an efficient team leader

I recently posted a complaint on HelloPeter regarding the shoddy service and [URL Removed] holiday reservation centre. Despite numerous attempts to contact the centre via email and telephone, I had to deal with Portia Baxter, who never provided feedback correctly and appropriately.Understanding that prices change regularly on an airline I was disgusted to call and told that the consultant had not dealt with the query and simply went on lunch after which I still had no contact. In the industry that has prices that change regularly, she eventually provided me with a day old quote only to tell me that it was no longer available. To add to the woes, the issue was incorrectly relayed to the team leader so as to transfer blame on myself, the customer and provide incoherent excuses. Simply put she did nothing and offered no solutions.<br> <br> Enter Louise Swart, who is a real gem in your workforce. She took the time to listen (which is a skill in itself) and to provide me with timely feedback on the issue. She apologised for the service and found resolution to my query. It is a real pleasure to deal with someone who understands customer service.