Terribly unnecessary attitude from Kulula check in staff

We have been flying with Kulula for years now and this morning we had the most awful experience with this airline at Cape Town International Airport. We were 5min late for our bag check in - we already checked in online. We waited in the que for about 7min to get our bags checked in. Our flight to Lanseria was at 7:50am, we checked in with Ishmael. He was busy talking on the phone to a colleague and helping another colleague on his computer while we are waiting for him to check our bags in. He had the audacity to tell us: "You are late and your bags will be on the next flight because you are late for this flight" gives us all sort of snotty comments aswel and we are like just get our bags checked in, we are well aware that we are 5min late, but the longer you give us snotty remarks and chat to your colleagues, the later you are going to make us! He sent us to the over sized baggage to hand our bags in, not giving us our boarding passes. When we went back to ask for our boarding passes he said: "I'm not the reason you are late, you just ran off here without your boarding pass" he continued with his snotty remarks, we told him we're not here for his snotty remarks but rather to get the boarding pass and get onto our flight! We bought new bags - 1 domestic flight with Kulula and our bags are broken!

So beacuse we are 5min late we have to deal with snotty remarks from Kulula check in staff and suck up our bags being broken?! This is ridiculous - we were 5min late and we get treated like *********!

That was the last flight we'll be taking with Kulula. We are utterly disappointed with the lack of service, common decency and snotty comments that we recieved from Ishmael.