Terrible service saved by 1 staff member.

So I booked 3 bags into the hold. At arrival I was unaware each should weigh 20 but the combined weight still less than 60kg. 2 check in clerks stood arguing with me, over and above that the 3rd bag i had paid for was not showing up either. Neither were willing to assist at all. Off to customer care, who should be renamed customer F*** off. After much deliberation and stress running around in finally found assistance from Kholi Madonsela. Who has seen the state I was in and kindly helped me re-allocate my luggage and get me through. I am very appreciative of her or security may have helped me miss my flight. Kulula website should be more clear as this was purely a misunderstanding. But the OR tambo kulula staff stuck. Kholi should take control of customer care.