TERRIBLE SERVICE!!

Poor don't even nearly describe the service we get from Kulula! We were suppose to fly to Cape Town early July 2021, for our honeymoon. Because of COVID, that wasn't possible. We've got credit at Kulula for our flight tickets after a massive hassle. Now we want to go to Cape Town next week for our honeymoon (finally!) but can't get hold of Kulula and especially Maxwell that helped us with the credit so that we can book our flight tickets. We are unable to log in with the Kulula ID they gave us. We've tried using the ID they emailed us as well as my email address but the site keeps on telling me that there is an account on the email address as I were unable to create a new one. We've phone the given number for the past 2 days, emailed the consultant (Maxwell) that assisted us with the credit AND submitted a query but NO HOLD OF ANYONE! Not through any platform do we get hold of Kulula!